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Warranty & Support

Warranty:

We will only honor a warranty claim under the following conditions: 

  1. A copy of invoice must be accompanied with a claim.
  2. Serial number of the system should be submitted (full system) 
  3. Claim must be filed within 12 month of purchase, regardless of usage
  4. Your first contact of a claim must be the original supplier. 
  5. Warranty is not transferable from the original owner. 
  6. Warranty does not cover physical damage, arose from incorrect wiring, faulty installation, frost damage, water ingression etc. 

 

VAT refund for EU companies outside UK: 

Please enter your VAT number on the comment page at final checkout.


Technical support: 

Customers are urged to contact the original supplier for support. It is only appropriate the vendor who benefited from the sale looks after their own customer. This promotes long term customer loyalty for those suppliers that contributed most.

If purchase is made from this site, you will automatically receive 12 months of free support from us. Contacting us directly.

If your supplier cannot provide adaquate aftersale support or you are not the original owner, you can normally get help  from the official aquamist forum.

 


Returns Policy: 

You may not return any item without a written consent of your original supplier.